Technical Support Engineer Job Description

NOTE: This is a sample job description for a technical support engineer. You are welcome to copy it for your own use, but you should change it to suit your needs. You probably don't need somebody who has all of these capabilities, and you probably want to put in great info about your own organization.

Technical Support Engineer

ACME Corp is a leading maker of widgets, and was recently recognized by Big Deal Magazine as one of the top ten widget makers to watch.

We are looking for a technical support engineer who will help support our customer base, both directly and indirectly.

Responsibilities

  • Helping customers solve technical issues with our widgets.
  • Answering questions from customers and prospective customers about the features and capabilities of our widgets.
  • Developing customer-facing documentation for our website on an as-needed basis.
  • Communicating customer needs and wishes to our development and engineering staff.

Work is done primarily via email, with some phone contact.

Requirements

  • Excellent understanding of the technical fundamentals of the Internet. You should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig.
  • Strong command line Linux skills. You should have setup and run your own Linux servers before.
  • Excellent Windows, Mac & Linux troubleshooting ability.
  • The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
  • Excellent writing skills. Most of your work will be written (email, documentation, etc.).
  • Excellent telephone mannerisms. Some support will be provided over the phone (via our VoIP system)
  • 2-3 years previous experience in a technical support role

Other Details

ACME Corp offers a competitive salary and a full list of benefits, including health, 401K, vision and dental coverage. You will work in a fun and creative environment with a talented group of individuals that have a passion for building great web sites.

We are open to local candidates only. Although you are welcome to work from home on occasion, you'll need to be in ACME Corp's office in downtown San Francisco on a regular basis.

Discussion

kavitha, Jul 10, 2011 11:56 AM

what is the salary of technical support engineer?? does they have any opertunity to go abroad. can they become an software engineer.

samar, Oct 21, 2011 06:28 AM

Kavitha, almost every organization needs Technical Support now a days but it depends upon the type of work. A Technical support eng may become a much experienced software engineer as compare to other SEs.Minium Salary for a Technical Support engineer is 1000USD approx.
Hope u ll find the answer.

basavaraj, Apr 12, 2012 01:46 PM

Hi Kavitha, its basavaraj
Working as Tech support eng at adobe. please do contact me 9738346202

thomas, Oct 24, 2011 07:22 AM

it depends on work .different companies are using different softwares….. so its different types of work……IT is an different field from other fields..lot of knowledge & experience is recquired /so experience is the main thing…. join some small group from where we will get the knowledge & confidence that we can do all works. once u got the confidence, companies will come to pick u..

raju, Nov 19, 2011 07:01 PM

If i join as a TECH SUPPORT ENGINEER IN CTS where is my profile is BTECH in IT..Then is it possible to change the domain and shifting in software development part of CTS.please reply

praju, Oct 14, 2012 06:42 AM

I too have same query. I am also BE graduate.

Anil Joshi, Nov 21, 2011 11:08 AM

hi
i am looking job in the process of tech support bcs i allready know that this field is diffrent than other field and i want to learn more about mora thing and growm my knowledge in technical field…………

VINOTH KUMAR.T, Dec 16, 2011 12:04 PM

Hello Sir/Madam,

I want lot of tecnical knowledge.So you please guide me.

Danni, Feb 21, 2012 04:39 PM

First learn English

krishna kumar, Feb 28, 2012 08:29 AM

i wanna job in support engineer

i m fresher student of engineering so if any job for me then pls inform to me

Swamy NAdhan, Mar 8, 2012 11:38 AM

I am working as a support engineer in reliance we work in oracle database and some server applications.Would you please tell me that what should i need to change my profile to software developer.If any chances are there Please reply me….I will wait for u r ans.

ANOOP KUMAR, Mar 21, 2012 05:58 AM

sir what is the diffirence between kpo\bpo or technical support engineer jobs…tell me plz? and they are called software enginner who jobs in technical support.

JYOTI, Apr 8, 2012 04:51 AM

I WANT TO KNOW IS THIS TECHNICAL SUPPORT JOB IS NOT FOR GIRLS

basavaraj, Apr 12, 2012 01:52 PM

Hi it's all about technical skills not about gender i m worknig in the Adobe tech support please do contact me back 9738346202

jagdish nagar, Apr 18, 2012 04:54 PM

sir/mam i ma interested in technical support eng. profile please send me procedure how i am apply for this post………….

ahmed abdel ghaffar , Apr 18, 2012 07:58 PM

technical support engineer working for 3 years and still , intersted in this vacancy , may you please tell me how to apply ?

Bill, Apr 24, 2012 10:37 AM

I just bought a new home and got furniture and everything you could dream for it. I work from home (4 out of 5 days) and I must tell you it's a pleasure. There's nothing like the comfort of your own home ! All I did to modernize my house starting from my kitchen and ending up with my bedroom was to search Cabinets Oro Valley on Google and they kind of did the rest !

Carmen, Apr 24, 2012 10:45 AM

Healthcare for me is one of the most important aspects while applying for a new job. If they don't cover that thing up (at least dental and emergencies) then in my opinion it's not worth the trouble. Especially if it's like a stressful or dangerous role to begin with. I know how expensive things can get on the market… it doesn't matter if you buy a Tri Luma Cream or band aids, everything costs money so why not reduce the spends ?

shravya, May 9, 2012 03:43 AM

hi i'm right now workin in GTRE,DRDO on contract basis….. i'm of 2011 pass out BE… trying to change my job since i'm on contract basis…. i'm in to c development… but not interested to work as developer…. so could u plz suggest me a job… where i could enter into a company by the end of may……..

Rohan kale, May 29, 2012 10:40 AM

hii i feel myself lucky that i can share my valuable experience that i gain in NTFS computer solution …

I very enjoy while working as desktop engineer

it's very nice job u learn differnt things daily..

I like to learn new things..

U should have deep knowlegh related to the hardware componet how they work what problem u identify

u should maintain lot's of patient in this IT FIELD.

Note down all the difficult problem so tht it help in future….

Rohan kale, May 29, 2012 10:41 AM

hii i feel myself lucky that i can share my valuable experience that i gain in NTFS computer solution …

I very enjoy while working as desktop engineer

it's very nice job u learn differnt things daily..

I like to learn new things..

U should have deep knowlegh related to the hardware componet how they work what problem u identify

u should maintain lot's of patient in this IT FIELD.

Note down all the difficult problem so tht it help in future….

Rohan kale, May 29, 2012 10:41 AM

hii i feel myself lucky that i can share my valuable experience that i gain in NTFS computer solution …

I very enjoy while working as desktop engineer

it's very nice job u learn differnt things daily..

I like to learn new things..

U should have deep knowlegh related to the hardware componet how they work what problem u identify

u should maintain lot's of patient in this IT FIELD.

Note down all the difficult problem so tht it help in future….

Arvind nehra, Jun 8, 2012 05:02 PM

hello sir/madam i need a job on the post of Technical Support Engineer i have 1 year exp. in servicing and managing the Kiosk machine. plz help me.

Amita, Jun 8, 2012 07:16 PM

What is difference between KPO and customer support engineer? What is the growth rate in this field as a software engineer? Please reply

leena, Jun 19, 2012 12:19 PM

Hi i m frm pune n hv done bca. Kindly mail me how shall i join for this job?

B Bhosale, Aug 5, 2012 01:05 PM

Hello,

You can find the job via job portal. even you can joint the any kind of technical position for few years(6 month/ 1 yr) after that you get best opportunity with good package. i mean you are the exp person…

Wasim Ansari, Jun 26, 2012 01:51 PM

Please give me complete information about Technical Support Engineer

Nayana, Jun 27, 2012 06:15 PM

Overall Rating Comp speed US/UK servers Customer supropt I used to use a proxy but website some time detect my real IP. I also wanted to connect to Amazon Prime free movies + Hulu .etc. on my Samsung TV. So I considered using the VPN. The first company I used was StrongVPN through PPTP, and it is great when connecting through the laptop,I'm getting 2.0 mbps on 16mbps ADSL line, using speedtest.net which worked fine for streaming. The next step I was thinking about was to connect through a router to use more than one device, so I got Cisco E4200 with dd-WRT image installed. Unfortunately the speed was below expectation I was only able to get (0.6 mbps). So I tested it again using the laptop and I got 2.0mbps. I went back to E4200 but the same issue occurred speed dropped to 0.6-.08. I tried and change some configuration on the router with no luck. The next day I tried the service on the router and surprisingly it was working fine, streaming on Amazon was more the enough to watch HD movies. Unfortunately it didn't last much after a few hours the speed dropped again.Bottom line, from my testing, the speed is not consistent and I don't know if it is caused by the StrongVPN service or by E4200.

Ashraf, Jun 28, 2012 04:33 AM

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zizza, Jul 24, 2012 11:59 AM

aici merge oare?:)

kapil sharad jagtap, Jul 28, 2012 08:15 PM

Sir,
will you please tell the difference between the role and
responsibility of technical support executive and KPO/research
analyst?

B Bhosale, Aug 5, 2012 12:55 PM

I like to learn new things..

B Bhosale, Aug 5, 2012 01:01 PM

Working with Kaspersky Lab India Pvt. Ltd. as a Technical Support Engineer (South Asia).

It's very nice position & job. I'm learn differnt things daily…

5+ years working in the IT industry in a variety of positions has allowed me to gain knowledge and experience in technical skills, leadership ability, and business knowledge. I am looking to obtain a challenging position that will allow me to utilize my talents and expertise with the opportunity to advance my career and further develop my leadership and technical skills.

Sanjeeta, Aug 9, 2012 02:06 PM

I am looking for job . 2 years experience in technical support engineer in international voice process

Manoj Kumar, Aug 11, 2012 12:38 PM

I am looking for job in abroad. Currently i am working in Infosys Ltd last one year.

Baji Gunturu, Aug 28, 2012 09:30 AM

Present i am working for the www.vsoftCorp.com as a implemenation team, i mean installing the branch capture and installing ghost and pathes….so am asking u please give me suggestion , if i want to put the exp from this how can i put ..please let me know….

Baji Gunturu, Aug 28, 2012 09:31 AM

Present i am working for the www.vsoftCorp.com as a implemenation team, i mean installing the branch capture and installing ghost and pathes….so am asking u please give me suggestion , if i want to put the exp from this how can i put ..please let me know….

Rakesh Gupta, Sep 20, 2012 03:07 AM

Dear sir/Ma'am:-|

My name is Rakesh Gupta and i am IT Customer support engineer i have 4+ years experience and i am Looking job in abroad
if you have any location job i ma ready to join

Thanks & Regards
Rakesh Gupta
+919033111689

Balasaheb Babasaheb Yede, Sep 25, 2012 10:41 AM

what is payment in India technical support engineer

Laxmikant Mahour, Sep 28, 2012 10:23 AM

I have completed B.Sc. Computer science and I have also completed Diploma in H/W & N/W, MCSE and CCNA.
I m CCNA certified and I have 3 year experience as faculty and now i m working at progressive infovision Pvt Ltd. But I wanna to get job as technical support Engineer at reputed company so please suggest me.

Rohit Sharma, Oct 15, 2012 08:53 AM

I have Pursuing final year B.Sc. Information Technology and I have also completed Certification 1 Year in H/W & N/W, MCSE and CCNA.
I m CCNA certified and I have 5 year experience as IT Support Engineer and now i m working at Concinnity Consulting Pvt Ltd. But I wanna to get job as Network Engineer at reputed company so please suggest me.

Ghanshyam Nandlal Pardeshi, Nov 2, 2012 07:03 PM

sir i have done graduation in commerce and i have also done GNIIT from NIIT and i just got placed in CYBAGE Software pvt ltd.as tech support executive soo please tell me sir after relevent experience of 1 or 2 year can i try for developer profile please replay me…..

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