Last Updated: 28 Jun 2023
|
Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision Last revision Both sides next revision | ||
people:hr:sample-job-descriptions:tech-support-engineer [Sep 30, 2010 04:10 AM] dordal |
people:hr:sample-job-descriptions:tech-support-engineer [Jun 27, 2023 03:14 PM] 110.249.202.93 removed |
||
---|---|---|---|
Line 1: | Line 1: | ||
+ | = Technical Support Engineer Job Description = | ||
+ | //**NOTE:** This is a **sample** job description for a technical support engineer. You are welcome to copy it for your own use, but you should **change it to suit your needs**. You probably don't need somebody who has all of these capabilities, | ||
+ | == Technical Support Engineer == | ||
+ | |||
+ | ACME Corp is a leading maker of widgets, and was recently recognized by Big Deal Magazine as one of the top ten widget makers to watch. | ||
+ | |||
+ | We are looking for a technical support engineer who will help support our customer base, both directly and indirectly. | ||
+ | |||
+ | === Responsibilities === | ||
+ | |||
+ | * Helping customers solve technical issues with our widgets. | ||
+ | * Answering questions from customers and prospective customers about the features and capabilities of our widgets. | ||
+ | * Developing customer-facing documentation for our website on an as-needed basis. | ||
+ | * Communicating customer needs and wishes to our development and engineering staff. | ||
+ | |||
+ | Work is done primarily via email, with some phone contact. | ||
+ | |||
+ | === Requirements === | ||
+ | |||
+ | * Excellent understanding of the technical fundamentals of the Internet. You should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig. | ||
+ | * Strong command line Linux skills. You should have setup and run your own Linux servers before. | ||
+ | * Excellent Windows, Mac & Linux troubleshooting ability. | ||
+ | * The ability to be a good listener, and to really understand a customer problem or question and help them solve it. | ||
+ | * Excellent writing skills. Most of your work will be written (email, documentation, | ||
+ | * Excellent telephone mannerisms. Some support will be provided over the phone (via our VoIP system) | ||
+ | * 2-3 years previous experience in a technical support role | ||
+ | |||
+ | === Other Details === | ||
+ | |||
+ | ACME Corp offers a competitive salary and a full list of benefits, including health, 401K, vision and dental coverage. You will work in a fun and creative environment with a talented group of individuals that have a passion for building great web sites. | ||
+ | |||
+ | We are open to local candidates only. Although you are welcome to work from home on occasion, you'll need to be in ACME Corp's office in downtown San Francisco on a regular basis. |