Last Updated: 28 Jun 2023

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Author: dordal

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people:hr:sample-job-descriptions:tech-support-engineer [Sep 30, 2010 04:10 AM]
dordal 		people:hr:sample-job-descriptions:tech-support-engineer [Jun 28, 2023 09:03 PM]
dordal old revision restored (Nov 21, 2020 10:39 PM)
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 += Technical Support Engineer Job Description =
  
 +//**NOTE:** This is a **sample** job description for a technical support engineer. You are welcome to copy it for your own use, but you should **change it to suit your needs**. You probably don't need somebody who has all of these capabilities, and you probably want to put in great info about your own organization.//
 +== Technical Support Engineer ==
 +
 +ACME Corp is a leading maker of widgets, and was recently recognized by Big Deal Magazine as one of the top ten widget makers to watch.
 +
 +We are looking for a technical support engineer who will help support our customer base, both directly and indirectly.
 +
 +=== Responsibilities ===
 +
 + * Helping customers solve technical issues with our widgets.
 + * Answering questions from customers and prospective customers about the features and capabilities of our widgets.
 + * Developing customer-facing documentation for our website on an as-needed basis.
 + * Communicating customer needs and wishes to our development and engineering staff.
 +
 +Work is done primarily via email, with some phone contact.
 +
 +=== Requirements ===
 +
 + * Excellent understanding of the technical fundamentals of the Internet. You should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig.
 + * Strong command line Linux skills. You should have setup and run your own Linux servers before.
 + * Excellent Windows, Mac & Linux troubleshooting ability.
 + * The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
 + * Excellent writing skills. Most of your work will be written (email, documentation, etc.).
 + * Excellent telephone mannerisms. Some support will be provided over the phone (via our VoIP system)
 + * 2-3 years previous experience in a technical support role 
 +
 +=== Other Details ===
 +
 +ACME Corp offers a competitive salary and a full list of benefits, including health, 401K, vision and dental coverage. You will work in a fun and creative environment with a talented group of individuals that have a passion for building great web sites. 
 +
 +We are open to local candidates only. Although you are welcome to work from home on occasion, you'll need to be in ACME Corp's office in downtown San Francisco on a regular basis.