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people:hr:sample-job-descriptions:tech-support-engineer [Nov 15, 2009 09:55 PM] dordal created |
people:hr:sample-job-descriptions:tech-support-engineer [Nov 15, 2009 09:56 PM] (current) dordal |
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| - | = Technical Support Engineer = | + | = Technical Support Engineer Job Description = |
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| + | //**NOTE:** This is a **sample** job description for a technical support engineer. You are welcome to copy it for your own use, but you should **change it to suit your needs**. You probably don't need somebody who has all of these capabilities, and you probably want to put in great info about your own organization.// | ||
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| + | == Technical Support Engineer == | ||
| ACME Corp is a leading provider of online widgets. We are looking for a technical support engineer who will help support our customer base, both directly and indirectly. | ACME Corp is a leading provider of online widgets. We are looking for a technical support engineer who will help support our customer base, both directly and indirectly. | ||
| - | == Responsibilities == | + | === Responsibilities === |
| * Helping customers solve technical issues with our widgets. | * Helping customers solve technical issues with our widgets. | ||
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| Work is done primarily via email, with some phone contact. | Work is done primarily via email, with some phone contact. | ||
| - | == Requirements == | + | === Requirements === |
| * Excellent understanding of the technical fundamentals of the Internet. You should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig. | * Excellent understanding of the technical fundamentals of the Internet. You should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig. | ||
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| * 2-3 years previous experience in a technical support role | * 2-3 years previous experience in a technical support role | ||
| - | == Other Details == | + | === Other Details === |
| ACME Corp offers a competitive salary and a full list of benefits, including health, 401K, vision and dental coverage. You will work in a fun and creative environment with a talented group of individuals that have a passion for building great web sites. | ACME Corp offers a competitive salary and a full list of benefits, including health, 401K, vision and dental coverage. You will work in a fun and creative environment with a talented group of individuals that have a passion for building great web sites. | ||